Overview
Not every business needs a full managed services agreement. Some organizations have capable internal IT staff but need specialist support for a specific project. Others are small enough that they only need outside IT help occasionally — for a new server, a software migration, or when something breaks that's beyond their expertise.
On-demand IT gives you access to the same team and the same technical depth as our managed clients — without a long-term contract or monthly retainer. You pay for what you need, when you need it. Projects are clearly scoped and priced before any work begins. Hourly work is billed honestly, with no padding.
On-demand is also a common entry point for businesses evaluating a managed services relationship. It's a low-commitment way to work with us and see whether a deeper engagement makes sense for your organization.
What's Included
- No contracts or retainers required
- Billed by the hour or by project
- Access to the same team as our managed clients
- Available for one-time or occasional needs
- Quick mobilization for urgent issues
- Clear scope and pricing before any work begins
Get a Free Consultation
Interested in On-Demand IT? Let's talk — no commitment required.
+1 (416) 613-5964Ideal Fit
Who This Is For
- Small businesses that only need IT support occasionally and can't justify a monthly retainer
- Organizations with capable internal IT who need outside help for a specific project or specialization
- Businesses that need a second opinion or specialist review of an existing setup
- Companies dealing with a one-time problem — a migration, a security incident, a new office buildout
- Organizations evaluating a managed services provider before committing to a contract
Pain Points
Problems This Solves
- "We just need someone to set up our new server — we don't need a monthly contract"
- "We have a specific project that our internal IT person can't handle alone"
- "We need a second opinion on our current IT setup before making a big decision"
- "We had an incident and need expert help cleaning it up, not an ongoing relationship"
- "We're a small team and IT issues come up maybe twice a year — we don't need a retainer"
Our Approach
How We Deliver It
Clear Scope & Pricing Upfront
Every project starts with a clear scope of work and a fixed or estimated price. You know exactly what you're getting and what it costs before we start. No surprises on the invoice.
Same Team, Same Standards
On-demand clients work with the same engineers as our managed clients. We apply the same security-first standards to every engagement — regardless of contract size.
Honest Hourly Billing
For hourly work, we bill the time we actually spend. We track time accurately and explain what we did. You'll always know what you paid for.
Fast Mobilization
We can typically mobilize within 1–2 business days for non-emergency work, and same-day for urgent situations depending on availability. We're honest about our current capacity before committing.
Full Handover Documentation
When a project is complete, you own the documentation. We provide clear records of what was done, what was configured, and what you should know going forward.
Common Questions
Frequently Asked Questions
Is there a minimum engagement size?
We have a minimum engagement of two hours for on-site work to cover travel time. Remote work can be engaged for smaller increments. We'll let you know during scoping if your request falls below a minimum.
How do you price project work vs. hourly work?
For well-defined projects, we provide a fixed project price after a brief discovery conversation. For open-ended or exploratory work, we use an hourly rate agreed upfront.
Can on-demand work convert to a managed services relationship?
Yes. Many of our managed clients started as on-demand clients. If after working together you decide you want ongoing support, we transition smoothly — we already know your environment.
Do you do on-site work outside Toronto?
Yes, across the Greater Toronto Area and surrounding regions. Travel time for on-site work may be factored into project pricing for locations significantly outside the core GTA. We'll confirm this during scoping.
How quickly can you respond to an urgent on-demand request?
For urgent situations — a critical system down, a security incident, a failed server — we treat these with priority and aim to respond within hours. We're transparent about availability and never overcommit.
Ready to talk about On-Demand IT?
No commitment required. We'll listen to your situation and tell you honestly whether we're a fit.